FREQUENTLY ASKED QUESTIONS

A: No, Swag Fiber is not a satellite internet provider. Swag Fiber utilizes fixed wireless technology to deliver fast and reliable internet service to its customers. Unlike satellite internet, Swag Fiber does not impose data usage caps, allowing you to enjoy unlimited internet access without worrying about exceeding any limits. This makes Swag Fiber a great choice for those seeking consistent and unrestricted internet service.

A: No, there are no data caps on Swag Fiber's internet service. We believe in providing our customers with a seamless and unrestricted online experience. Whether you're streaming your favorite shows, working from home, or gaming online, you can enjoy unlimited data without worrying about hitting any usage limits. Our goal is to ensure you have the best possible internet experience, free from any constraints.

A: Swag Fiber provides a range of internet connectivity solutions tailored to meet diverse needs. Our offerings include non-line-of-sight CBRS LTE wireless internet, which is ideal for areas where traditional line-of-sight internet services are not feasible due to physical obstructions like trees or buildings. Additionally, we offer point-to-point and point-to-multi-point internet connectivity options, ensuring seamless and reliable internet service even in challenging environments. Our solutions are designed to deliver high-speed, stable internet connections to both residential and business customers, ensuring you stay connected with the world efficiently and effectively.

A: The bandwidth you need depends on your specific usage requirements and the number of devices connected to your network. Here are some general guidelines to help you determine the appropriate bandwidth for your needs: 1. Light Usage (1-3 devices): If you primarily use the internet for browsing, checking emails, and streaming music, a bandwidth of up to 25 Mbps should be sufficient. 2. Moderate Usage (3-5 devices): For streaming HD videos, online gaming, and video conferencing, you should consider a plan that offers between 50 to 100 Mbps. 3. Heavy Usage (5+ devices): For households or small offices with multiple users engaging in bandwidth-intensive activities like 4K streaming, large file downloads, and online gaming, we recommend plans with 100 Mbps or more. Swag Fiber offers a variety of plans to suit different needs, ensuring that you get the right amount of bandwidth for a seamless and efficient internet experience. For personalized recommendations, please contact our customer support team, who can help you choose the best plan based on your specific usage patterns and device count.

A: Yes, Swag Fiber offers prepaid service agreements. With these agreements, you will be billed at the beginning of the month for the service you will be using. This ensures you have flexibility and control over your telecommunications expenses, perfectly suited for customers who prefer to manage their monthly budgets more effectively. If you have any more questions or need assistance in setting up a prepaid service agreement, our customer support team is always here to help.

A: No, you do not have to lock into a contract to get service from Swag Fiber. We understand the importance of flexibility for our customers. While there may be an installation fee to help cover the cost of equipment, you are not required to commit to a long-term contract. This allows you to enjoy our high-speed internet and telecommunications services without the worry of being locked into a lengthy agreement. Our goal is to provide you with reliable and affordable service tailored to your needs.

A: If you find yourself behind on your bill with Swag Fiber, the first step is to contact our customer support team. We understand that financial difficulties can arise and we are committed to working with our customers. When you reach out, we'll help you set up a payment plan tailored to your needs, allowing you to catch up and maintain your services. Prompt communication is key, so don't hesitate to get in touch with us as soon as you recognize there's an issue. Our goal is to ensure you remain connected without undue stress.

A: Yes, Swag Fiber offers dedicated public IP addresses. If you need a dedicated IP address for your home or business connection, please contact our support team for detailed information and assistance in acquiring one. Our dedicated IP addresses are designed to meet the needs of customers who require a consistent and unique IP for activities such as hosting websites, running servers, or ensuring secure remote access.

A: If you're experiencing technical issues with your Swag Fiber service, the best way to get help is by logging into our customer portal at my.swagfiber.com. Once logged in, open a ticket detailing your problem. Our support team prioritizes these tickets and will respond promptly to resolve your issue. This streamlined process ensures you receive the quickest and most efficient support for any service-related problems you might encounter.

A: If you need to make changes to your Swag Fiber plan, log into your account at my.swagfiber.com and open a ticket. Once your ticket is submitted, one of our dedicated service representatives will call you to discuss and adjust your plan according to your needs. This streamlined process ensures that any modifications you require are handled promptly and efficiently.

A: To sign up for service or make an inquiry with Swag Fiber, please go to our website at checkout.swagfiber.com and enter your request for service. Once you submit your request, a representative from Swag Fiber will contact you to ensure that we can provide service to your location. Rest assured, nothing will be billed to you until the equipment is installed and your service is active and you've agreed with our agent on the installation.